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Safe Sender Email Settings

Please ask your IT administrator to whitelist the Access domains: theaccessgroup.com.au, theaccessgroup.com and email sending IP address and domain: 13.111.1.137 and pd25.com for your company’s network to ensure email deliverability for every person at your company. (Note that our email sending IP address was updated on 24 December 2018. You will need to update this if you previously whitelisted our old IP address.)

To find out how to update your own safe senders list, we recommend you use your favourite search engine and search for ‘safe sender’ and your email program for step-by-step instructions.

To assist you, we’ve provided some basic instructions here for some frequently used email clients.

Step-by-step guide

Microsoft Outlook (2016, 2013 & 2010)

  1. On the Home menu, click Junk (in the Delete Group)
  2. Choose Junk Email Options
  3. On the Safe Senders tab, click Add
  4. Add “@theaccessgroup.com.au”, “@theaccessgroup.com” and “@pd25.com” where it says Add address or domain
  5. Click OK

 

Outlook Clutter

If you have not interacted with our emails recently, you may need to check your Clutter folder in Outlook. If our emails have been incorrectly identified as Clutter, simply move the messages to your Inbox and our emails should be received as normal in the future. You should also follow the instructions to add us to your Safe Senders list.

Microsoft Outlook (2007)

  1. On the Tools menu, click Options
  2. On the Preferences tab, click Junk E-mail
  3. On the Safe Senders tab, click Add
  4. Add “@theaccessgroup.com.au”, “@theaccessgroup.com” and “@pd25.com” where it says Add address or domain
  5. Click OK

Outlook 365

  1. At the top right-hand corner of the screen, click the Settings gear icon then go to the bottom of the page and under the Your app settings select Mail
  2. In the left-hand pane under Accounts select Block or allow
  3. Under the Safe Senders and Recipients tab add “theaccessgroup.com.au”, “@theaccessgroup.com”, “pd25.com” and “13.111.1.137” in the Enter a sender or domain here box, pressing Enter or clicking the + button after each entry
  4. Click the Save icon at the top of the screen

Outlook.com (formerly Hotmail or Live.com)

  1. Open your mailbox and click Options in the upper right hand corner
  2. At the top of the page, click on the Junk E-mail Protection link
  3. Next, Click on Safe List, which is down near the bottom
  4. Type “@theaccessgroup.com.au”, “@theaccessgroup.com” and “@pd25.com” where it says Type an address or domain
  5. Click the Add button

Apple Mail / Mac Mail

  1. Go to Mail > Preferences from your Mail menu
  2. Go to the Rules tab and select Add Rule
  3. Give this rule a name such as Access
  4. Create a rule that says “If any of the following conditions are met: ‘From’ ‘Contains'” and then paste in “@theaccessgroup.com.au”
  5. Create an additional rule that says “If any of the following conditions are met: ‘From’ ‘Contains'” and then paste in “@theaccessgroup.com”
  6. Create an additional rule that says “If any of the following conditions are met: ‘From’ ‘Contains'” and then paste in “@pd25.com”
  7. From the actions, select Move message to mailbox Inbox.
  8. Click OK

Gmail

  1. Select the gear icon in the top right of the Gmail Inbox and select Settings
  2. Select Filters and Blocked Addresses
  3. Select the Create a new filter link
  4. Type “@theaccessgroup.com.au” in the From field and click Create filter with this search
  5. Check “Never send it to Spam” and Create filter
  6. Create an additional filter for “@theaccessgroup.com” with the same criteria
  7. Create an additional filter for “@pd25.com” with the same criteria

 

Note that you should routinely check the “Promotions” tab as our emails may not end up in the Gmail “Primary” inbox.

If an email from us is in the Spam folder, you can mark it “Not spam” to whitelist us.

  1. Select the More link in the menu of the left side of the Gmail Inbox
  2. Select the Spam folder
  3. Right click on the email and click “Not spam”

Windows Live Mail

Windows Live Mail works similarly to the old Hotmail:

  1. Click the Options link at right and choose More Options from the dropdown
  2. Choose Allowed and Blocked Senders
  3. Click Allowed Senders
  4. Type “@theaccessgroup.com.au”, “@theaccessgroup.com” and “@pd25.com” and click Add to List

Yahoo!

  1. Open your mail and click on Mail Options in the upper right hand corner
  2. Select Filters (in the bottom left corner)
  3. On the Filters page, click Add
  4. Select the From header: rule, and add “contains” and “@theaccessgroup.com.au” which tells the system to put email with @theaccessgroup.com.au in your inbox and not the bulk folder.
  5. Select the From header to add an additional rule, and add “contains” and “@theaccessgroup.com” which tells the system to put email with @theaccessgroup.com in your inbox and not the bulk folder.
  6. Select the From header to add an additional rule, and add “contains” and “@pd25.com” which tells the system to put email with @pd25.com in your inbox and not the bulk folder.
  7. Click the Choose Folder pull down menu and select Inbox
  8. Pick the Add Filter button
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