Support Information

Our comprehensive online Help Centre is backed by your local expert Attaché consultant and our support team.

How can we help?

Help Centre

Help Centre

Visit the Attaché Help Centre to search or browse the latest product information, guides and resources.

Members website

Members website

Log in to the Attaché Members website to access the latest upgrades for licensed Attaché users.

Contact support

Contact support

Email our knowledgeable support team regarding issues with your existing Attaché products.

Other support information

Important legislative changes

Read about important legislative changes that will impact the way Australian and New Zealand employers report on salary, wages and deductions.

Consultants

When it comes to Attaché products, expert help is always just a phone call away. Consultants provide independent advice and offer a broad range of services including:

  • installing, setting up and upgrading your Attaché products
  • training, advice and trouble-shooting
  • help with end-of-year processing and other procedures
  • hardware issues, including computer networking

Your Attaché consultant can tailor a support agreement to suit your particular needs. Contact us and we’ll put you in touch with a suitable consultant.

Emergency Helpline

If you need immediate assistance and your consultant is unavailable or you are “between agreements” with a consultant, call Attaché’s Emergency Helpline.

The Helpline provides expert assistance for one-off issues, with a flat-rate charge, no matter how long it takes to resolve. Calls are charged directly to you by your telecommunications provider and appear itemised on your phone bill. There are no contracts to sign and no credit card details required.

The Helpline is not intended to replace your support agreement with an authorised Attaché consultant. Being a telephone service, it is not possible to resolve long, complex issues which would normally require a site visit from an expert consultant.

This service is available to users in Australia and New Zealand only. In other countries, please contact your Attaché consultant.

Australia Helpline – 1902 969 002

Monday to Friday
8:00am to 6:00pm (Sydney time)
$38.50 (inc GST) per issue

Read the Service Level Agreement for Australia

New Zealand Helpline – 0900 56442

Monday to Friday
8:30am to 5:30pm
$50.00 (exc GST) per issue

Read the Service Level Agreement for New Zealand

Staying up to date

The easiest way to stay up to date with the latest Attaché news is by subscribing to our email news bulletins. Find out about upgrades and new releases, changes to business and taxation regulations, training, special events and important support issues. To receive our email bulletins, subscribe here and whitelist us to ensure our emails continue to reach you.

Business stationery

Attaché Software supplies customised, easy-to-use business forms and cheques to Australian clients which are 100% compatible with your Attaché system. This stationery ensures consistent quality, improves the presentation of your company and is easy and convenient to use. Stationery prices are listed on the order form. Prices include fast and free delivery to your door (within Australia). If you are unsure which forms best suit your needs, contact us for advice and information.

Stationery Order Form – Australia

System requirements

Read about Attaché system requirements, including hardware requirements and system and network setup requirements in the Attaché Help Centre or talk to your Attaché consultant.

Get into training

Free webinar and classroom training to help you get the most from your Attaché products.
Register now