Support InformationOur comprehensive online Help Centre is backed by your local expert Attaché consultant and our support team.
How can we help?
Other support information
Important legislative changes
Read about important legislative changes that will impact the way Australian and New Zealand employers report on salary, wages and deductions.
When it comes to Attaché products, expert help is always just a phone call away. Consultants provide independent advice and offer a broad range of services including:
- installing, setting up and upgrading your Attaché products
- training, advice and trouble-shooting
- help with end-of-year processing and other procedures
- hardware issues, including computer networking
Your Attaché consultant can tailor a support agreement to suit your particular needs. Contact us and we’ll put you in touch with a suitable consultant.
If you need immediate assistance and your consultant is unavailable or you are “between agreements” with a consultant, call Attaché’s Emergency Helpline.
The Helpline provides expert assistance for one-off issues, with a flat-rate charge, no matter how long it takes to resolve. Calls are charged directly to you by your telecommunications provider and appear itemised on your phone bill. There are no contracts to sign and no credit card details required.
The Helpline is not intended to replace your support agreement with an authorised Attaché consultant. Being a telephone service, it is not possible to resolve long, complex issues which would normally require a site visit from an expert consultant.
This service is available to users in Australia and New Zealand only. In other countries, please contact your Attaché consultant.
Australia Helpline – 1902 969 002
Monday to Friday
8:00am to 6:00pm (Sydney time)
$38.50 (inc GST) per issue
New Zealand Helpline – 0900 56442
Monday to Friday
8:30am to 5:30pm
$50.00 (exc GST) per issue
Staying up to date
The easiest way to stay up to date with the latest Attaché news is by subscribing to our email news bulletins. Find out about upgrades and new releases, changes to business and taxation regulations, training, special events and important support issues. To receive our email bulletins, subscribe here and whitelist us to ensure our emails continue to reach you.
Attaché Software supplies customised, easy-to-use business forms and cheques to Australian clients which are 100% compatible with your Attaché system. This stationery ensures consistent quality, improves the presentation of your company and is easy and convenient to use. Stationery prices are listed on the order form. Prices include fast and free delivery to your door (within Australia). If you are unsure which forms best suit your needs, contact us for advice and information.
Read about Attaché system requirements, including hardware requirements and system and network setup requirements in the Attaché Help Centre or talk to your Attaché consultant.