What information do we collect about you?
The type of personal information we collect may include name, company, position and contact information, sales, support and training history, interest and behaviour relating to products and services and activity with our digital services.
You are not obliged to provide us with any personal details, other than the requirements included in your customer licence agreement; however access to certain products, services, information or support may not be possible without your personal information.
What do we use this information for?
Our goal in collecting personal information is to provide you with a friendly, customised and efficient experience. We may use this information to keep you informed, to provide customer support, to improve the usability and administration of our websites, and for marketing, legal and regulatory purposes. We also use personal information for product registration and to ensure certain content, products and services are only provided to customers who have the right to them, for example those with a current licence.
Use of non-personal data
Non-personal data is collected and shared with the service AdRoll to provide relevant and targeted advertisements. All data is anonymous and cannot be used to identify the visitor. AdRoll recognises that the internet browser has visited the website in the last 90 days. You may opt-out of AdRoll’s services.
We provide products, services and content via a range of digital services including but not limited to email, social media and the following websites:
Site visit data
When you visit an unrestricted Attaché website, a record of your visit is made. The information which is anonymously recorded and aggregated includes:
- the visitor's server address
- the visitor's operating system (for example, Windows, Mac)
- the type of browser used
- the visitor's top level domain name (for example, .com, .gov, .au, .uk, etc)
- the date and time of the visit to the site
- the pages accessed and the documents / files downloaded
- the duration of the visit
- the site from which the visitor found the link to our site (for example, website, search engine)
- the external links from this site that are used.
- the geographic location
What are cookies?
We may send a cookie which may be stored by your browser on your computer's hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website's usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you.
The "help" option on the toolbar the majority of browsers will advise you how to prevent your browser from accepting new cookies, how the browser can tell you when you receive a new cookie, or how to fully disable receiving cookies. We strongly recommend that you leave the cookies activated, however, because restricting cookies will have a negative impact on the usability of many websites.
Some of our websites are restricted or have areas that are accessible only by entering a user identifier and/or password. This is because the information is:
- protected so that only you can access it, such as the Attaché Alex secure site where you can track your Alex document deliveries, and/or
- available only to people who fulfil certain criteria, such as being a licensed software user in order to access the Attaché Members website.
If you download software files or documents, the login details that you used to enter the restricted site (if applicable) will be recorded together with the name of the software file(s) or document(s) that you downloaded and the date. Recording this information protects Attaché from fraud or theft by unauthorised visitors and allows us, if necessary, to contact members about the software files they have downloaded (for example, if there is an important correction or change to a software file they have downloaded).
Forms, email, and purchasing
You may be asked to complete a form that includes personal and company information (such as your name, email address, business name) to use some of our digital services, make an information or support request, when you attend events in person or via a webinar, enter competitions, complete surveys or make a purchase.
When you provide us with personal or company details this information will be collected lawfully and fairly and with your knowledge and consent. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your details.
We may receive a confirmation when you open an email if your computer supports this functionality, in order to help us make our emails more interesting and helpful. Individuals may opt-out from receiving any email communications by submitting a request through our feedback forms or through the methods described in any emails we send you. Organisations who are our customers should refer to their customer agreement regarding the provision of valid contact information for support and billing purposes.
When you submit an order for our products or services, in addition to personal contact details (such as your name, email address, company, telephone) we may request financial information such as credit card number and expiration date. As we use a third-party service provider (ANZ E-Gate) for secure credit card processing, the information you provide is necessarily passed to this service provider for processing purposes.
Security of personal information
We and our data storage providers keep your personal information and web server logs on controlled facilities that are secured against unauthorised access in Australia, New Zealand and in the United States. While we take reasonable efforts to guard your personal information, no security system is impenetrable and due to the open nature of the internet, we cannot guarantee your information in transmission or while in our care will be absolutely safe from intrusion by others, such as hackers.
In order to provide the most appropriate response, we may share your information with a registered Attaché consultant or software partner in order to provide you with assistance about support issues, updates, products and services, or other relevant information.
We may employ other companies to perform tasks on our behalf and may need to share information with them. Examples of such activities include mailing data, analysing data and processing credit card data. We take steps to ensure our service providers are obliged to protect the privacy and security of your personal information and use it only for the purpose for which it is disclosed.
Apart from this we do not sell, share, rent or otherwise distribute your personal information to third parties.
- to the extent we are required to do so by law
- in connection with any legal proceedings or prospective legal proceedings
- in order to establish, exercise or defend our legal rights
- for the purpose of fraud prevention and reducing credit risk
Correcting, updating or deleting personal information
If at any time you want to know what information we hold about you, or you want to correct or update your personal information or be removed from our database or mailing list, please email us at firstname.lastname@example.org or contact us at the address or phone number stated below.
118 Talavera Road
PO Box 1824
Phone +61 2 9929 8700
Fax +61 2 9925 0481
Level 4 48 Greys Avenue
PO Box 37623
Phone 0800 288 224
Last updated: 15 May 2018