Most businesses are aware that customer loyalty is the key to success, but successful businesses know how to harness the power of customer loyalty and use it to their advantage.
Apple’s iPhone and iPad are examples of “simple, but not simpler”. They employ basic motor skills and visual elements to control advanced technology – technology that was just a concept not long ago.
Hunting for silver bullets is a natural tendency, but most businesses go through cycles and that is something you can address through innovation. The question is what can you start doing differently from Monday?