Online Purchasing policy

Contacting Attaché Software
If you have any enquires about your order or the online purchasing process, or you wish to make a complaint or comment about your purchasing experience, please contact Attaché Software:

Phone +61 2 9929 8700
Fax +61 2 9925 0481
Email admin@attachesoftware.com

Ordering and payment process
When you purchase Attaché goods and services online, you submit your credit card details together with your order and delivery information.

The transaction is immediately processed through ANZ eGate and the full purchase price of the goods and/or services (including taxes and delivery charges, if applicable) is debited to your credit card.

A page confirming the transaction is displayed on the website, which you may wish to print for your records. At the same time, an email confirming your purchase and including all purchase details is sent to the email address provided by you.

When your order is processed by Attaché Software, a tax invoice is issued and sent via the Attaché Alex electronic document delivery service to the email address provided by you. If you have purchased goods, a copy of the tax invoice is included with the goods.

Shipping and delivery
Any applicable delivery charges are shown when you order goods, and included in the total that you submit for payment.

Depending on the size of the purchase and the delivery location, goods are shipped either by Australia Post or by a courier company contracted to Attaché Software.

Goods are usually dispatched within five business days of receipt of order. Depending on your location, you should receive your goods within ten days of submitting your order. If you do not receive your goods within 14 days, contact Attaché Software.

Express delivery
Orders requiring express delivery cannot be submitted online. Please contact Attaché Software to place an express order.

If you require express delivery, you are required to organise and pay for delivery. Please ensure you use a reliable courier as Attaché Software is not responsible for products lost during express delivery.

Out of stock items
In the event that we are out of stock of a product that you have ordered, an Attaché service representative will contact you (by phone or email) within five business day of receiving your order to advise the options available to you.

Cancelling or changing your order
To cancel or change your order please contact Attaché Software.

Note that once an order has been processed and your tax invoice sent you cannot change your order. In this case you must follow the procedure for returning products purchased from Attaché.

Cancelling or changing purchased services
If you wish to cancel attendance at a training course, seminar or other event or service that you have purchased online, you must advise us in writing, by email or post.

• Cancellations advised in writing at least 14 calendar days prior to the course date receive a 100% refund. Alternatively, you can change your registration for a course at a future date.
• Cancellations advised in writing seven calendar days prior to the course date receive a 50% refund.
• Cancellations advised in writing less than seven calendar days prior to the course date cannot be refunded, however, substitute attendees are welcome (provided any minimum course prerequisites are met).

Cancellation of training courses
A minimum of five attendees is required per course. Attaché Software may cancel training course with seven days notice due to insufficient numbers.

Returning goods purchased from Attaché Software
Within 14 days of purchase, Attaché Software will accept the return of any goods purchased directly from us provided the goods are returned in the same condition in which they were received.

Attaché Software cannot process returns for goods purchased from another source, such as an Attaché consultant. Such purchases must be returned to the source from which they were bought and are subject to the returns policy of that source. Attaché Software may require proof of purchase (such as the tax invoice) in order to process a refund or exchange.

To return goods purchased from Attaché Software for refund or exchange
1. Contact Attaché Software by phone (+61 2 9929 8700 ) or email admin@attachesoftware.com and provide the following information:

• the purchase reference number, order number or invoice number
• date of receipt of goods
• whether you require a refund or exchange
• your contact information

2. Ship the goods to Attaché Software at the address shown below. Ensure you use a reliable courier as Attaché is not responsible for products lost during return shipment.

Attaché Software Australia Pty Limited
18 Berry Street
North Sydney
NSW 2060 Australia

3. For refunds: When Attaché receives the returned goods, your refund will be processed. This may take up to two weeks. Your purchase amount (less a possible administration fee of 5% of the purchase price) will be refunded by the same method as your payment (for example, if you purchased online by credit card, your credit card will be credited with the refund amount) and you will be notified by email that the credit has been processed.

For exchanges: When Attaché receives the returned goods, your new order will be shipped to you. If the purchase price of the new order is different from the price of the original order, you will be credited or debited (as appropriate) for the difference. When you contact Attaché to advise that you intend to return goods for exchange (step 1 above), your new order will be taken and you will be advised of any difference in price.

Faulty goods
In the event of faulty goods, please contact Attaché Software to organise a refund or exchange.

Attaché Software will then organise shipment of the faulty goods to us. Proof of purchase (such as the invoice) may be required in order to process your refund or exchange.

Security and privacy
Please read the Attaché Software Privacy Policy.