Privacy policy
General policy
Attaché Software believes that the responsible use of personal information
collected on our websites is critical to our business objectives and reputation.
As part of our commitment to maintaining your privacy, we have adopted this
Online Privacy Policy. The policy guides how we collect, store and use information
in regard to the following websites which are maintained by Attaché Software:
Attaché Software does not collect any personal information
about you without your knowledge and consent. Unless you specifically
tell us, Attaché Software will never know who you are.
The type of information we receive from you on our websites depends
on what you do when visiting our sites. If you visit our site to
read information, such as product information or news stories,
the information we collect is statistical only and not personally
identifiable. We use information about the number of visitors and
their use of our sites in aggregate form to make our sites more
useful and relevant to visitors.
We use personal information, which you have provided, to respond
to your requests and to provide you with information about our
products and services. For example, if you send us a request for
information about a product, Attaché Software uses your
email address (and any other information you provide) to respond
to your request.
Site visit data
When you visit an unrestricted Attaché Software
website, a record of your visit is made. This information cannot
be used
to personally identify you; it is used to provide aggregate information
of a statistical nature which we use to improve our sites. No attempt
is ever made to use this information to identify you.
The information which is automatically recorded is:
- the visitor's server address
- the visitor's operating system (for example, Windows, Mac)
- the type of browser used
- the visitor's top level domain name (for example, .com, .gov,
.au, .uk, etc)
- the date and time of the visit to the site
- the pages accessed and the documents downloaded
- the site from which the visitor found the link to our site
(website, search engine etc)
- the external links from this site that are used.
Use of cookies
What are cookies?
Cookies are pieces of information that a website
transfers to an individual's hard drive for record-keeping purposes.
The use
of cookies is an industry standard - most major websites use them.
Attaché Software does not use cookie technology to collect
personally identifying information on users of unrestricted Attaché Software
sites.
Restricted areas
Some of our websites are restricted or have areas
that are accessible only by entering a user identifier and/or password.
This is because
the information is:
- protected so that only you can access it, such as the Attaché Alex
secure site where you can track your Alex document deliveries,
and/or
- available only to people who fulfil certain criteria, such
as being a current member of the Customer Benefits Plan in order
to access the Member Services website.
As with all our websites, Attaché Software does not collect
information that can personally identify you as having visited
a restricted site unless, during your visit, you download software
files or documents. If you download software files or documents,
the Attaché VIP number that you used to enter the restricted
site (if applicable) will be recorded together with the name of
the software file(s) or document(s) that you downloaded and the
date. Recording this information protects Attaché from fraud
or theft by unauthorised visitors and allows us, if necessary,
to contact members about the software files they have downloaded
(for example, if there is an important correction or change to
a software file they have downloaded).
Online forms and purchasing
In order to use some facilities on our
websites, you may be asked to complete a form that includes personal
information (such as
your name, email address, business name, etc).
When you provide us with personal information (for example if
you complete and submit an online product enquiry form or purchase
online a product or service from us), this information will be
collected lawfully and fairly and with your knowledge and consent,
and will be used solely for the purpose for which it was collected.
When you submit an order for Attaché Software products
or services, we may request information such as credit card number
and expiration date. As Attaché Software uses a third-party
service provider (ANZ
E-Gate)
for secure credit card processing, the information you provide
is necessarily passed to this service provider for processing purposes.
Read the Attaché Software Online
Purchasing policy
In order to provide the most appropriate response to your request,
Attaché Software may pass your information to a registered
Attaché consultant who will then respond to you. Apart from
this we do not sell, share, rent or otherwise distribute your information
to third parties.
If you provide us with an email address, Attaché Software
or a registered Attaché consultant may contact you at that
email address in order to provide you with information which may
be of interest about products and services, special offers, updates,
support issues or other relevant news.
Security of personal information
Attaché Software keeps membership
and mailing list subscriber details and web server logs on controlled
facilities that are secured
against unauthorised access.
External links
Attaché Software's websites often contain links to other
websites. Please be aware that Attaché Software has no control
over other websites and we encourage you to read the Privacy Policys
of every website that you visit.
Correcting, updating or deleting personal
information
If at any time you want to know what information we
hold about you, or you want to correct or update your personal
information
or be removed from our database or mailing list, please email
us at info@attachesoftware.com or
contact us at the address or phone number stated below.
Changes to the privacy policy
This policy may be updated from time
to time, but any changes will not reduce the privacy protection
set out in the policy and
will not affect information previously collected, unless required
by law or other circumstances beyond Attaché Software's
control.
Contact information
If you have any queries or comments concerning
this privacy policy, please contact Attaché Software Australia
Pty Limited
18 Berry Street
North Sydney
NSW 2060 Australia
PO Box 1070
North Sydney
NSW 2059 Australia
Phone +61 2 9929 8700
Fax +61 2 9925 0481
Email info@attachesoftware.com
More information about Attaché Software can be found in Attaché Corporate.
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